Guide to your order
First time on BrickLink or BrickOwl? Here is a short overview of how an order with us works, what to expect from used parts and what to do if something is not right.
How an order works
You can find our parts on two marketplaces with the same stock: in our BrickLink store and in our BrickOwl store.
- Choose your parts. Add the parts to your cart and place the order.
- Shipping and payment. Depending on the shipping method, you either pay right away when ordering, or you receive an invoice from us with the exact shipping cost. In that case, please wait for the invoice before paying.
- Packing and shipping. As soon as your payment has arrived, we pack your order and send it off. You can always see the status of your order on the marketplace.
New and used
Every listing has a condition. The exact terms differ slightly between BrickLink and BrickOwl, but in essence:
- New: Unused parts, for example from new sets or packs.
- Used: The parts have been built with before. They may have light scratches, signs of play or slight discolouration. This mostly affects white and light grey parts, which darken a little over the years.
For sets, the listing also states whether they are complete, incomplete or sealed.
We do not sell broken or cracked parts. The only exception is minifigure torsos with cracks: we only offer them with an explicit note. In general: if a part differs from its usual condition, it says so in the listing description. So it is worth a look.
Colours and part numbers
The marketplaces use their own colour names, which often differ from the official LEGO® names. A few examples using the BrickLink names:
| LEGO® name | BrickLink name |
|---|---|
| Bright Red | Red |
| Brick Yellow | Tan |
| Medium Stone Grey | Light Bluish Gray |
| Dark Stone Grey | Dark Bluish Gray |
The numbers differ too. On BrickLink a part is named after its shape, for example 3001 for the 2×4 brick, in any colour. BrickOwl also assigns its own numbers but shows the common part numbers as well. The LEGO® element number found in building instructions and on replacement part pages has six or seven digits and stands for shape and colour together.
Tip: Some parts come in slightly different variants, marked by letters after the number, such as “a” or “b”. If in doubt, compare the picture in the listing with your part.
Checking your delivery
- Have the overview ready. Open your order on BrickLink or BrickOwl. It lists every item with picture, colour and quantity.
- Unpack on a light-coloured surface. That way small parts do not get lost. Small parts are packed in bags.
- Count item by item. Tick off what is correct. With similar parts, pay attention to colour and variant.
It is best to check your delivery within the first few days after it arrives. Then we can react quickly if something is missing.
If something is not right
A part is missing, a colour is wrong or a part is damaged? Please write to us before you leave feedback. We refund the amount for missing, wrong or damaged parts.
- Preferably through the marketplace: Send us a message directly on your order on BrickLink or BrickOwl. That keeps everything together with the order.
- Or by email to store [at] christianleb [dot] eu.
It helps if you include your order number, which part is affected and, if possible, a photo. We usually reply within two working days.
This does not affect your statutory right of withdrawal. The details are in our terms and conditions for BrickLink (PDF) and BrickOwl (PDF). They are only available in German, which is the contract language.
How to leave feedback
Feedback helps other buyers choose a store, and it helps us a lot. On both marketplaces you leave it on your order.
On BrickLink
- Log in at bricklink.com.
- Open the list of your orders from your account (Orders, then the orders you have placed).
- Open your order from 11 bricks Gamestore.
- Choose Leave Feedback.
- Choose your rating: Praise (positive), Neutral or Complaint (negative), and add a short comment.
- Submit, done.
On BrickOwl
- Log in at brickowl.com.
- Open your orders from your account and select your order from 11bricks.
- Leave your feedback on the order, with a rating and a short comment.
Ordering again
- Remember our store: Bookmark our BrickLink store or BrickOwl store. On BrickLink you can also find us by the seller name Mindmaster.
- Wish list: On both marketplaces you can create a list of the parts you are looking for (BrickLink: Wanted List, BrickOwl: Wishlist). It helps with finding parts and with your next purchase.